GENERAL QUESTIONS ABOUT OUR CLINIC
You can phone our support team on
03 9746 2057 or request a phone call through our contact us page. Our support team will briefly explore what you are seeking help with, your availability, and preferences for a type of treatment. This is to clarify if we can provide the service you require. They will collect your contact details and information about any referrals you may have, and arrange an appointment time.
Prior to the appointment we will send you a welcome email that outlines all the information you need and contains paperwork to complete and bring to your first appointment. You will also receive an SMS appointment reminder 48 hours before your appointment.
Yes. If your cover includes speech pathology services then you will be able to claim a rebate. Check with your health fund for the rebate amount. See our Funding Options page for more information.
If the person who is seeing the speech pathologist is referred under a government program (e.g. Chronic Disease Management) they may be eligible to claim a rebate. See our Funding Options page for more information.
Thrive Children’s Therapy adheres to the Privacy Act 2000 and the Health Records Act 2001. As it is necessary to collect personal information to provide you with an appropriate service, we ensure the following in accordance with the Acts.
- We only use personal information provided by you for the purpose for which it was collected.
- We keep records for a minimum of seven years since the last client contact, or in the case of minors, until the client reaches 25 years of age.
- All records are confidential and are stored securely in a locked cabinet and/or password protected cloud-based patient management system.
- You have the right to access the personal information we hold about you, in consultation with your clinician.
Please note the following limitations to privacy and confidentiality:
- Medicare funding requirements stipulate that information about a referred client’s treatment progress be communicated with the referring GP, or paediatrician. This only applies if you are referred under a Chronic Disease Management Plan. You will be asked for consent to communicate with any other health or educational professionals.
- Personal information can be disclosed if we have good reason to believe that there is a threat to the life, health or safety of an individual or the public.
- Where there is a legal obligation to provide information, for example a health professional and/or clinical records may be subpoenaed by a court.
Situations which require a breach of confidentiality occur infrequently in clinical practice and your clinician will make every effort to discuss the situation with you before this occurs if possible.
Unrestricted onsite and street parking is available at our clinic.
Our clinic has designated disabled parking, ramp access, and wheelchair accessible toilets.
